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Customer Support Services
1Customer Support Services.
Standard Technology Group (STG) has experienced trained experts and friendly customer service representatives who are ready to provide you with the necessary support anytime you need it. We have a toll-free number that you can call 24/7, a fax number and email address to interact with our technical support team. Email Address : email@example.com Toll-Free Number : +1 480-343-1325 Fax : 877-377-2288 STG takes pride in providing our customers the highest quality support possible. One important reason that makes us a long-running leader in the industry is our great customer support. We are in the business of providing only the best in terms of products and services and we are willing to walk the extra mile to make that happen. Our technical team will be more than ready to assist you if you need advise on the right products that will fit in your need and budget,. Furthermore, We will also be here for you should you need installation or operation of any product that you have purchased.
- Warranty on Installation
- Liability Restrictions
- What is not Covered in this Warranty
Condition of Sale
1Condition of Sale
All information collected by STG is only used in our company to keep track of customers purchase history. In no way shape or form does STG sell or you share your information. STG guarantees quality installation by certified installers using professional-quality materials. If there is damage arising from negligence, STG shall be responsible in restoring the job site’s original condition as best as possible. The buyer will be consulted before or during the installation for any extra charges that may be incurred as a result of unexpected labor or additional parts. In case there are extra charges, the purchaser must agree to pay any of the stipulated extra charges. If the purchaser fails to pay for these extra charges, STG has the right to remove the equipment. STG reserves the right to substitute or use components which are of higher or equal value to complete an installation. The customer agrees to pay in full all the products and services purchased prior to the departure of the installing crew. If the customer refuses to pay, it will result in the removal of all installed products and additional charges for labor will be charged at the rate of P___ /hour. The cost of removal and replacement of defective component parts for warranty repair is not covered under manufacturer’s warranties. All work performed under manufacturer warranty will be charged with the established hourly rates.
All orders are processed by 2pm to ensure validity and authority of your payment method. Once your payment and order have been processed by shipping department, the warehouse department will be notified to prepare your order for shipment. For payments made by credit or debit card, charges will be made once your order has been shipped. Processing of orders paid by credit card can take up to 3 business days. For security reasons, confirmation thru phone may be conducted before your credit card can be processed for payment. If the item(s) that you have ordered are available in the warehouse, shipment will be made as soon as possible. In case, any of the items are out of stock, you will be informed when availability and shipment will be made. All orders will be shipped via UPS (courier). There will be no deliveries during Saturdays and Sundays.